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When you are going before customers, executives, or team members, how you present can be almost as important as what you say. Some executives speaking to groups come across as unfocused when they are supposed to be inspiring. They may be capable leaders in other respects, but their stature is diminished when they present their ideas. There are many executives who do inspire people with their presentations. They do it in their own style, but they come across as sincere, thoughtful, and prepared. Here are several tips for ...
2. The Code of Meeting Ethics
Almost everyone agrees that too much time is wasted in meetings. It doesn’t have to be that way; that time can easily be cut in half. As a sales professional, if you are running the meeting, take advantage of the code of meeting ethics. If you are a meeting participant, suggest to the meeting facilitator that you persuade the group to agree to follow this code. Put it on display. People who have adopted just the time-allotted agenda and the timekeeper ideas are enthusiastic about the results in time sav...
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If customers don’t understand a product, they won’t buy it. Customers become educated through experience. Make it your goal to educate your customers so they can better understand the products or services you offer. Of course, when they are more educated they become more sophisticated and are more likely to know better what they want or don’t want, what it will take to get it, and how much it should cost. They are also more likely to negotiate when they are educated, but this can become a selling advantage if yo...
4. Telltale Signs of Dishonest Brokers
Dishonest brokers often ask their victims a steady stream of questions designed to derail honest investors from asking the right questions. In contrast, honest brokers encourage you to ask questions, provide you with additional educa tional materials, and make certain that you understand the risks involved in your investment decision. And if you decide not to spend your money, they’re untroubled by your investment decision. The National Futures Association has collected 16 questions that are turn-offs for dishone...
No matter how intelligent a leader’s strategy for change, it will fail without the dedicated support of the rank and file. Winning that support often requires more effort than devising the strategy itself. Effective and intelligent behavior is important in all knowledge work. People tend to think of such behavior as particularly important in “valuable” problem-solving or decision-making situations and other high-level tasks such as determining corporate strategy. However, contrary to that no...
6. The five categories of Customers
Too often, businesses look at their customers as they would rows in a spreadsheet. Businesses spend time figuring out how to get more money out of them, analyzing how often they come back and how much they spend on each trip, and figuring out how much a customer will spend on a particular item. But customers can and should be much more than just an income stream. Customers’ experiences can range from completely unhappy to glowingly positive. Both types of customer can greatly influence your company’s reputation. Generally...
7. Characteristics of the Effective Enterprise
Ideally, all enterprises should carry out their daily work exceptionally well. When they succeed in the short term, they should also, to the fullest extent possible, observe their goals and strategies to pursue longer-term opportunities and conquer or avoid threats. Such behavior will require management vision and considerable resources, infrastructure, and dedicated personnel. It is often anticipated and expected that all employees —and in the aggregate, the enterprise itself—always will act effective...