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1. The Changing Nature of E Business ~ Ethics and Trust
E-business has many definitions, but it is essentially "the use of networks and information technology to electronically design, market, buy, sell and deliver products and services worldwide". E-business is in its "infancy" and that it is currently taking its first steps which are "tentative" and "unsure". This is perhaps a little dated in some respects because the e-business rate of change would suggest that it is growing up quickly, albeit with ethics trailing behind somewhat. There is still a...

2. Different Kinds of Productivity
We must distinguish between different kinds of productivity. Economic theory refers to macroproductivity on national and global levels, microproductivity on business and institutional levels, and nanoproductivity on suborganizational levels such as the department or the productivity of an individual job or person. We also distinguish between performance (or material) productivity and economic (or financial) productivity. Both performance productivity and e...

3. The Role of Knowledge Workers
The function of personal knowledge, understanding, and judgments in achieving effective organizational performance is becoming clearer. Early on, managerial emphasis on work procedures and methods was placed on observable work. Later, it included the role of information and information flows, which are also observable. Now, focus is shifting to include knowledge. It has always been understood that know-how and expertise influence quality of work. However, the knowledge focus has tended to be centered on the in...

4. Organizational Mission Statements
Mission statements are also vital to successful organizations. One of the most important thrusts of my work with organizations is to assist them in developing effective mission statements. And to be effective, that statement has to come from within the bowels of the organization. Everyone should participate in a meaningful way -- not just the top strategy planners, but everyone. Once again, the involvement process is as important as the written product and is the key to its use. I am always intrigued whenever I g...

5. How to Do a Professional Business Presentation ~ Tips and Tricks
When you are going before customers, executives, or team members, how you present can be almost as important as what you say. Some executives speaking to groups come across as unfocused when they are supposed to be inspiring. They may be capable leaders in other respects, but their stature is diminished when they present their ideas. There are many executives who do inspire people with their presentations. They do it in their own style, but they come across as sincere, thoughtful, and prepared. Here are several tips for ...

6. The Code of Meeting Ethics
Almost everyone agrees that too much time is wasted in meetings. It doesn’t have to be that way; that time can easily be cut in half. As a sales professional, if you are running the meeting, take advantage of the code of meeting ethics. If you are a meeting participant, suggest to the meeting facilitator that you persuade the group to agree to follow this code. Put it on display. People who have adopted just the time-allotted agenda and the timekeeper ideas are enthusiastic about the results in time sav...

7. Ethics of Educating Your Customers
If customers don’t understand a product, they won’t buy it. Customers become educated through experience. Make it your goal to educate your customers so they can better understand the products or services you offer. Of course, when they are more educated they become more sophisticated and are more likely to know better what they want or don’t want, what it will take to get it, and how much it should cost. They are also more likely to negotiate when they are educated, but this can become a selling advantage if yo...