TEN WAYS TO IMPROVE TELEMARKETING

written by: Mark Anthony; article published: year 2009, month 09;


In: Root » Business » Marketing » TEN WAYS TO IMPROVE TELEMARKETING

Dutch French Spanish Portuguese Italian German Japanese Chinese Korean Russian Arabic Bookmark and Share this Article

1. Ask "am I catching you at a bad time?"
2. Delete the 'reading from a script' sound.
3. Change tone and pace of voice so it is similar to that of the person you are talking to.
4. Never argue with a customer even when you must defend your position.
5. Ask questions, ask questions, ask questions.
6. Listen to what the customer wants; give them what they want and need rather than being focused on what you have to sell.
7. Have multiple offers available to best serve your customer.
8. Remember you are not in the direct mail business. Don't be taken by the classic put-off, "send me something."
9. Ask for referrals and ask, "What else can I help you with?" Each additional lead and sale is icing on the cake.
10. Preplan the objective of each call; gather information, make an appointment, get the sale, etc.


Written by Mark Anthony
Edited by Brian Clark
Produced by Matthew Levy

 

 

Disclaimer

1) E-articles is not responsible for the information contained by this article as well for any and all copyright infringements by authors and writers. E-articles is a free information resource. If you suspect this article for any copyright infringement, please read the terms of service and contact us to investigate the problem.
2) E-articles is not responsible for inaccuracies, falsehoods, or any other types of misinformation this article may contain and will not be liable for any loss or damage suffered by a user through the user's reliance on the information gained here.

link to this article