In: Categories » » Business IT » Proven e~process solutions
|
E-process applications are proven to provide quick and easy-to-use solutions to common business problems, such as managing resumes and the hiring process, tracking and reporting active sales opportunities, or managing an on-line support environment to provide superior customer satisfaction. These solutions use a combination ofworkflow, pre-defined attribute fields, and custom commands to create robust collaborative applications. All can easily be further customized to meet specific business requirements in the following e-process areas. » Resume tracking – human resource professionals work with hundreds of applications and resumes on a daily basis. Finding and utilizing the right information within these resumes can be timeconsuming. With a resume tracker program, they can quickly locate the resumes and other information they need, and automate the interview process. » Sales account management – this program helps sales professionals to achieve two basic goals: to stay in communication with customers and business partners, and to track and prioritize sales prospects and activity. » Help desk – a help desk program provides help desk, call center, IT department, and technical support personnel with a way to report, track, and resolve problems efficiently and effectively. » Contact management – a contact manager program can file, store, search, and retrieve business and/or personal contacts in a shared, Web-based database. Colleagues can access e-mail addresses, phone numbers, and mail addresses anytime, anyplace, using an Internet connection. » Filtered discussion forums – these help to categorize and classify types of information.They have a variety of uses, including document review processes, projectmanagement, andmany others. SiteScape’s Filtered Discussion Forum program, for example, enables users to view and filter information according to their needs and preferences. Filtered discussion forums are easy to use and allow users to manage data using their own searchable categories. Using a combination of easy-to-use set-up wizards and the simple workflow interface, it is easy to create new e-processes. And, if you don’t have the time, your supplier’s customization team can do it for you. Conclusion E-process technology provides the means to define, visualize, map, and manage the complex processes that comprise today’s increasing global and mobile businesses. E-process links the remote islands which are customers, suppliers, and companies into a coherent whole. It pulls together all the separate pieces of the process jigsaw that usually contains people, information, and technology, and manages them in a measurable and repeatable manner. E-process is all about pulling disparate elements of business together into a collaborative and constructive whole, providing strong productivity growth and measurable return on investment.
|
legal disclaimer
1) Our website is not responsible for the information contained by this article as well for any and all copyright infringements by authors and writers. E-articles is a free information resource. If you suspect this article for any copyright infringements, please read the Terms of service and contact us to investigate the problem.
2) The E-articles directory team is not responsible for inaccuracies, falsehoods, or any other types of misinformation this tutorial may contain and will not be liable for any loss or damage suffered by a user through the user's reliance on the information gained here. Please read the Terms of service
Useful tools and features
If you like this article (tutorial), please link to it from your web page using the information above. Linking to this page, this is the only way to help us improve our service, the same time providing your visitors with a way to improve their online experience.
related articles
Leveraging is the reusability or portability of application software across multiple business sites. The extent to which an application can remain unchanged as it is installed and made operational at each location is referred to as leverageability. Leveraging can reduce the cost of acquiring and maintaining application software. However, the ultimate measure of leveraging is the resulting business benefit — the cost of delivering a working capability from site to site across an enterprise. Whether a manufacturer...
2. Creating and Implementing a Balanced Measurement Program
It is still unclear why many information systems (IS) projects continue to fail, and why some succeed. Understanding the reasons for project success or failure, however, provides IS managers the information they need to form actions that enable the IS function to move forward and improve. The best way to gain this necessary knowledge is from a comprehensive IS measurement program. Measurement is sometimes viewed as an objective in itself rather than as a way of supporting organizational goals. Much of the available advice on ...
3. Managing the Risk of IT Outsourcing Agreements
Outsourcing offers several advantages, which include enabling existing staff to concentrate on core competencies, focusing on achieving key strategic objectives, lowering or stabilizing overhead costs, obtaining cost competitiveness over the competition, providing flexibility in responding to market conditions, and reducing investments in high technology. There are also several disadvantages to outsourcing agreements, which include becoming dependent on an outside supplier for services, failing to realize the purported cost savings fr...
4. The Management Service Provider Option
Conventional wisdom warns companies against outsourcing their core competencies and, at one time, management fell into this category. Now, however, especially with the rise of E-business, organizations require exceptional management to survive. Because this is not always available in-house, management service providers (MSP) are springing up to fill the need. MSPs are an emerging type of vendor that lets customers outsource various aspects of information technology (IT) management. If an MSP can guarantee that an organization&...
Managing outside consultants requires a specific set of skills. Among those skills are the abilities to select the right people, to clearly identify and explain the assignment, and to maintain appropriate management discipline during the length of the assignment. IT managers must recognize the need to deal with several circumstances. Consultants have to be managed so that their leaving will not create difficulties. Once consultants complete the assignment, they should be able to move on. IT managers and consultants should work...
6. Software Process Assessment: Building the Foundation for a Mature IS Process
Managers and technical staff in most companies are all too quick to select new methods and tools and proceed toward modern software engineering practice. The problem is that many of these same managers and technical people have a weak understanding of the development and maintenance process that is currently being applied within their organizations. They proceed without a firm foundation or an understanding of where they are. As a result, new technologies sometimes fail to provide the benefits that are expected. Companies str...
7. The Pitfalls of Client/Server Development Projects
The management of client/server projects involves unique pitfalls within traditional systems development categories. This articl addresses the unique characteristics of client/server development projects within the following categories: - Defining/documenting business requirements - Determining hardware/software/network requirements - Estimating - Project tracking - Defining tasks - Estimating hours required ...
8. Outsourcing as a Means of Improving Process Maturity: An Approach for More Rapidly Moving up the Capability Maturity Model
Because it can take years to progress to higher levels within the Capability Maturity Model (CMM), many organizations are outsourcing. Outsourcing is an approach for improving productivity and lowering costs by contracting the support or development of one or more software applications to a software services firm. Productivity and quality objectives can be aligned with the CMM and structured into an outsourcing contract. Software services providers can be significantly effective in assisting the move up the CMM. This effective...