E-process applications are proven to provide quick and easy-to-use solutions to common business problems, such as managing resumes and the hiring process, tracking and reporting active sales opportunities, or managing an on-line support environment to provide superior customer satisfaction.

These solutions use a combination ofworkflow, pre-defined attribute fields, and custom commands to create robust collaborative applications. All can easily be further customized to meet specific business requirements in the following e-process areas.

» Resume tracking – human resource professionals work with hundreds of applications and resumes on a daily basis. Finding and utilizing the right information within these resumes can be timeconsuming.

With a resume tracker program, they can quickly locate the resumes and other information they need, and automate the interview process.

» Sales account management – this program helps sales professionals to achieve two basic goals: to stay in communication with customers and business partners, and to track and prioritize sales prospects and activity.

» Help desk – a help desk program provides help desk, call center, IT department, and technical support personnel with a way to report, track, and resolve problems efficiently and effectively.

» Contact management – a contact manager program can file, store, search, and retrieve business and/or personal contacts in a shared, Web-based database. Colleagues can access e-mail addresses, phone numbers, and mail addresses anytime, anyplace, using an Internet connection.

» Filtered discussion forums – these help to categorize and classify types of information.They have a variety of uses, including document review processes, projectmanagement, andmany others. SiteScape’s Filtered Discussion Forum program, for example, enables users to view and filter information according to their needs and preferences. Filtered discussion forums are easy to use and allow users to manage data using their own searchable categories. Using a combination of easy-to-use set-up wizards and the simple workflow interface, it is easy to create new e-processes. And, if you don’t have the time, your supplier’s customization team can do it for you.

Conclusion

E-process technology provides the means to define, visualize, map, and manage the complex processes that comprise today’s increasing global and mobile businesses. E-process links the remote islands which are customers, suppliers, and companies into a coherent whole. It pulls together all the separate pieces of the process jigsaw that usually contains people, information, and technology, and manages them in a measurable and repeatable manner. E-process is all about pulling disparate elements of business together into a collaborative and constructive whole, providing strong productivity growth and measurable return on investment.