Customer Revolution in India

written by: gaurav; article published: year 2008, month 01;


In: Categories » Business » Customer services » Customer Revolution in India

We in India very well know what Customer Satisfaction or actually Customer Dissatisfaction means. We have to bear all kinds of treatment from all big and small businesses, professionals, government officers, bureaucrats etc. each and everyday in almost all the aspects of the services we pay for and we deserve. Remember, that frustration..

  • when they just push us from desk to desk on those government offices
  • when you have to wait endlessly in restaurant even to make an order, forget about get that order and when the order is in dirty dishes
  • when doctors and nurses in hospitals don't treat us with even good behavior and timely attention .. forget about good medicine
  • when these hospitals are so dirty, when they should be kept cleanest place on earth
  • when school wants "donation" while accepting admission
  • when school teachers give more marks to students who attend their tuitions
  • when shopkeepers refuse to accept that they sold you bad product
  • when cellular companies provide you crappy calling service and over that they make accounting and billing errors and charge you undue charges

But then you think "aisa hi chalta hai" (system works like this) or "kiske paas time hai" (who has the time) or "ye to choti si baat hai, kaam to ho gaya" (Its just a small thing, atleast I got the service) ... But then, just because of this it goes on and on like this and even gets worse. Now, using the power of www.merishikayat.com, you can fight back and hurt their business, without moving a muscle. You can tell the world, in a way, it reaches everybody, is never forgotten and is not forgiven if they don't fix their service or attitude towards their consumers. Now, be it big telecom companies like reliance, airtel or restaurant chains like mcdonalds, nirulas, barista or small local shops like local grocery stores, automobile dealers they cannot ignore their customers i.e. you. They cannot forget that they flourish only because of you. They have to take your complaints and problems seriously. Remember that they won't have their jobs or business if you were not giving them business. Even government employees are paid with the taxes you pay. Hence I urge you to participate in this consumer revolution and put all your complaints in www.merishikayat.com.

legal disclaimer

1) Our website is not responsible for the information contained by this article as well for any and all copyright infringements by authors and writers. E-articles is a free information resource. If you suspect this article for any copyright infringements, please read the Terms of service and contact us to investigate the problem.
2) The E-articles directory team is not responsible for inaccuracies, falsehoods, or any other types of misinformation this tutorial may contain and will not be liable for any loss or damage suffered by a user through the user's reliance on the information gained here. Please read the Terms of service

Useful tools and features

Translate this article to...    Send this article to you or to a friend

Link to this article from your page   
If you like this article (tutorial), please link to it from your web page using the information above. Linking to this page, this is the only way to help us improve our service, the same time providing your visitors with a way to improve their online experience.

related articles

1. Building Customer Relationships as a Critical Part of Selling
I surveyed sales professionals at a national sales meeting about their experience in developing and maintaining relationships with customers. Here is a compiled and edited summary of their responses. What are the benefits of having a productive business relationship with the customer? They think of you right away when they need help or solutions. They more easily share long-term business issues, research and development initiatives, and access to future business plans. They will give...

2. How to Deliver High Value Services for Your Customers
Consistency is firmness of constitution or character. Customers value consistency, even at the expense of higher value. They want to be sure about what they are receiving; they don’t like negative surprises. When you deliver consistent value, you increase the perceived value of your product or service. The following three leadership strategies will help you consistently deliver on the promise of value. Make decisions consistent with your goals and values. People tend t...

3. What Problems Do You Have To Solve for Your Customers
Selling is about solving customer problems, whether those are problems they are currently facing or problems they will face as their marketplace evolves and their needs change. When I asked a top sales professional about what he did that allowed him to stand out in his field, he responded very simply, “I solve problems.” Simple, but not easy. If you can’t put your finger on your customer’s problem, you won’t solve it. Worse, you will waste time and lose credibility. You must describe the problem clearly, and do it from th...

4. How to Help the Customer Make a Decision ~ 5 Dos and 5 Don`ts of Selling
If you have a product or service that provides worthwhile benefits, you have an obligation to present it to customers and help them decide whether it is the right solution for them. If you don’t bring the product or service to the attention of a customer who could use it, he or she will have to tolerate problems they could solve. Have you ever been approached by a salesperson with a product you liked, and then not been asked to buy? One survey found that only one in five customers would offer to buy when they wer...

5. Attainment Measurement
For both customers and you, this filter is the single most important piece of information you need to have. It is how you and customers know how they measure the attainment of their goals. You have discussed with customers many details concerning the previous eight filters. You combine and summarize the decision makers' prerequisites of dates and funds with their SOEs and measurable benefits. This summary forms the attainment measurement (often referred to in sales vernacular by using the more general term critical success fac...

6. Why Do The Customers Buy ~ The Seven Keys for Customer Relationships
Typically, customers buy from two perspectives: Value/quality/solutions: These customers tend to make rational decisions and are concerned about budget, durability, and return on investment for their organizations. Reliability/convenience/image: These customers tend to make emotional decisions and are concerned about low buying risk, trust, and prestige for themselves. The relative importance of each of these factors depends on the i...

7. The Verbal Structure and Tactics of Explaining to Customers
The structure of explaining highlights the difference between the benefits of goals and the benefits of features. Start your explanations with customers' goals and they will value them more as they listen to how you connect features to them. Avoid leading with the features of products and making customers wait as you work your way back to their goals. It takes a little practice becoming comfortable starting explanations with customers' goals—not product's features. It is like visiting a country where they drive on the wro...